Refund policy

Cancellations are accepted if the item has not been made. However, there will be a transaction fee for the order as those fees are not refunded by Shopify once the order is placed.

It is the customer’s responsibility to read the listing they are purchasing to ensure they understand the shipping times for their order.

If customizations such as color changes etc are requested it is the customer’s responsibility to make sure the details are specific and clear to ensure the item is made to their satisfaction.

These items are custom made and made specifically for you once the order is placed. Refunds will ONLY be issued for orders that have not been made. However, there will be a transaction fee for the order as those are not refunded by Shopify once the order is placed.

If you have any problems with your order please contact me.

SCpartycreations is not responsible for any delayed, lost or stolen packages once they are accepted by the Post Office.

If you have an issue with stolen packages in your area it is your responsibility to arrange to have the Post Office hold your package prior to delivery so that you can pick it up. Refunds will not be issued for stolen packages.

If signature is required for your package and you miss the delivery it is your responsibility to arrange to have the Post Office redeliver the package or hold it so that you can pick it up. Refunds will not be issued for packages that are not picked up by you in a timely manner (prior to the date you need the order). These items are custom made and made specifically for you once the order is placed. Refunds will not be issued.

Please never hesitate to contact us if have any issues.